Orders and Returns
Lemon Lime has a very simple return policy. We offer a full refund on any order within 15 days of the arrival date of your order. This means that once the order arrives you have 15 days to contact us if you wish to return your order. We DO NOT accept returns of any orders that have been opened or used. If you have opened the item or used it we will not accept a return of that item(s). If you decide that you want to return your order. Below are the steps that you need to follow to return your order.
Please send and email to firstname.lastname@example.org
1. Please Include your Email
2. Please Include your first & last name
3. Please Include your Order #
4. Please include the reason for your return
We will then respond to you with a R/A number. This is a return authorization number and is used for you to return the product(s) to us. Please DO NOT send an order back to us without first receiving a R/A. If you do your order will be discarded and destroyed for security reasons. Due to insurance regulations we do not accept packages in our warehouse facility without prior authorization.